How bad are homeless people?
I stumbled upon something interesting over the weekend and I had to share it… In an average night in New York City in January 2022: That means: Is it possible that homeless folks aren’t as bad as the world thinks? peace, Ryan SOURCES AND NOTES (1) That number is from the annual point in […]
Someone who is “Level 3 Drunk”
In this week’s training, I teach how to de-escalate conflict (and enforce the rules) with someone who is drunk or high. The are four levels of people who are under the influence: Here is a 1-minute video from that training teaching the core tool for individuals who are a “Level 3.” If the link above […]
Harold was a “little” inebriated.
I was 21 years old. I had only worked at the shelter for a month and still had no idea what the heck I was doing. The rest of the staff had gone home for the night, leaving me to run the shelter by myself. Harold stumbled in at 10:30 pm. He smelled like someone […]
Gerry was high on crack.
Gerry caught me in the hallway of the shelter. He wanted to talk. He was obviously high on crack. The conversation went something like this (read Gerry’s lines as fast as you can to simulate how he talked): Gerry: My boss won’t pay me the money he owes me. I don’t even like the job. […]
The hardest day of my life was December 20, 1998.
Even though I was twenty years old, I crawled into my parent’s bed and sobbed. I felt like a frightened five-year-old, but this time the monsters lurking in the shadows were real. Everything had changed. All food had the same bland taste. Sleep was sporadic and unfulfilling. I always felt claustrophobic—even when I was in […]
Can I enforce the rules if someone is mentally ill?
Dear Ryan, I work in a public library. Last week, a patron with obvious mental health issues set a pocket knife on the table where he was reading. He didn’t threaten anyone with it, but he did leave it out in the open where it was visible to everyone for several hours. Some of my […]
“An addict will do anything to not be dope sick.”
“I am scared sh*tless of being dope sick. I will do anything, anything I have to do to make sure I’m not dope sick… An addict will do anything to not be dope sick. It is our biggest fear.” Sherri If you work with the public, there are two things you need to know about […]
Can withdrawal from heroin kill you?
The intern’s face was pale white, and her eyes were panicky. “Ryan, I need help.” She led me into her office. Harold was lying on the concrete floor of her office. “He says he is withdrawing from heroin,” the intern said. I tried to talk to Harold but didn’t get very far. He was far […]
That time I forgot a crack pipe on my ear.
It was about 8:00am. I had just arrived at the homeless shelter I worked at. The details of the day have faded with time, but my memory tells me that it was summer. I think it was one of the 15 days per year when the Chicago area is not too hot, too cold, too […]
A story about PTSD and dragons (written by AI).
I listened to an interview the other day with Sal Kahn, founder of Khan Academy. He talked about how AI is changing education (for better and worse). Specifically, he talked about how Khan Academy is using AI to teach people around the world. I am terrified and excited. I am intrigued and overwhelmed. It made […]
