prevent conflict
with customers
Online de-escalation training for staff who interact with individuals experiencing homelessness.
Do You Want...
FEWER
INCIDENTS?
CONFIDENT
STAFF?
TO HELP
EVERYONE?
serving everyone,
especially those who are
less fortunate, can be
challenging
DOES YOUR STAFF...
- Find drugs in the bathroom
- Have to ask someone to leave
- Have to stop a customer's racist rants
- Need to stop fights (without getting punched)
- Get hit on by customers (repeatedly…)
- Not know how to handle unattended kids and ornery teens
Unfortunately, most staff aren’t prepared to deal with these situations.
Hi, I'm Ryan.
When I was 21 years old, I started working at a large homeless shelter outside of Chicago.
I had no idea what I was doing.
I received zero training.
In my first year at the shelter, I had:
- A knife pulled on me.
- A pulled pork sandwich dumped on my head.
- A delusional woman (who thought she was Queen Elizabeth) threaten me.
It was really freakin’ tough!
I spent the next twenty years at the shelter learning how to prevent and deescalate conflict.
It took a lot of experimentation to see what works: What happens if I stand this way? What will he do if I say this phrase? When should I call the police?
Now I train organizations how to work with individuals experiencing homelessness.
Our trainings are used by over 2,200 organizations in eight countries:
- Libraries
- Nonprofits
- Businesses
- Local government, etc.
Sign up below for our free 1-hour Introductory Course to get you started. It will save you decades of trial-and-error (especially the “error” part!).
Watch Our FREE
Introductory Course
It’s free so your entire staff can attend if you’d like.
(Yep, that means your next staff training is already taken care of!)
Here’s what you (and your staff) will learn:
- How trauma damages the brain
- Four ways trauma makes de-escalation harder
- What you should do in the first 5 seconds
- Three core tools + how to test compliance
being unprepared leads to...
fear
frustration
failure
It’s time to turn that around.
To serve everyone,
especially troubled customers,
you need tools and
scripts that work
OUR HOMELESS TRAINING IS YOUR PATHWAY
TO RESOLVING CONFLICT WITH EMPATHY
fun-to-watch online training that has...
What you need to know
- What is the best way to deal with someone who is drunk/high?
- How do I respond to someone who has delusions?
tools to use today
- When should I call the police?
- How do I ask someone to leave?
ready to use scripts
- “You have a couple of options. You can lower your voice or take a break outside."
- “In our organization, prejudicial phrases like that aren’t acceptable.”
delivery tips
- Focus on your tone of voice, body position, eye contact, etc.
- Remember that respect is key
I just wanted to say how much your training and tips have helped me understand homelessness better. The tools I use from your training are incredibly valuable in addition to being compassionate.
READY TO EMPOWER YOUR STAFF?
Sign-up for the FREE
Introductory Course
Full of tips all frontline staff need to know
when serving the most vulnerable.
