Next Live Training

60 minute training


Preventing Conflict

FEBRUARY 9, 2022

1:00 PM CT

11 AM PT / 12 PM MT / 2 PM ET

Here’s what we’ll cover:

  • The science behind how conflict is prevented.
  • How to ensure that people give you “the benefit of the doubt.”
  • A quirky little game you can play that will keep people from yelling at you (or worse)!

Current Members

If your organization already has a current membership, you can sign up to receive the registration link sent directly to your inbox!

Not sure if you're a member?

You can watch the training live, or watch the replay.
Recordings will be available via Zoom for 4 weeks following the live trainings.


If your organization has a paid membership to our trainings, you can attend for FREE.

Library staff in the following states can attend for free under your state's license:
  • Alaska
  • Arizona
  • Missouri
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
  • Utah
  • Wisconsin
  • free


    Author of the ALA book, The Librarian’s Guide to Homelessness.

    Former Executive Director of a large homeless shelter outside of Chicago.

    Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.