Next Live Training
60 minute training
How to respond to a customer's inappropriate comment
AUGUST 11, 2022
1:00 PM CT
11 AM PT / 12 PM MT / 2 PM ET
- How to respond to inappropriate comments (with LOTS of scripts and video examples)
- What to do when the “Basic Assertive Response” doesn’t work (the harassment doesn’t stop, involves touch, etc.)
- Getting “Pennies in the Cup” and sexual harassment (are the two connected?)
If your organization already has a current membership, you can sign up to receive the registration link sent directly to your inbox!
Not sure if you're a member?
You can watch the training live, or watch the replay.
Recordings will be available via Zoom for 4 weeks following the live trainings.
FREE FOR MEMBERS
Library staff in the following states can attend for free under your state's license:
TAUGHT BY RYAN DOWD
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.