Next Live Training
60 minute training
Trauma basics & the five most important seconds of conflict
OCTOBER 10, 2022
1:00 PM CT
11 AM PT / 12 PM MT / 2 PM ET
Here’s what we’ll cover:
- How your actions influence the person’s brain (and behavior!).
- Four specific ways that conflict can be more challenging when you work with people who have experienced trauma.
- Five de-escalating tools that you want to get right.
- Video examples of how to enforce rules and deal with upset customers.
This course includes a workshop that will be taught on Thursday, November 10 at 1:00 PM CT.
During the workshop, you will apply the tools learned in Homeless De-Escalation 101 to analyze different situations and role play exercises.
If your organization already has a current membership, you can sign up to receive the registration link sent directly to your inbox!
Not sure if you're a member?
You can watch the training live, or watch the replay.
Recordings will be available via Zoom for 4 weeks following the live trainings.
FREE FOR MEMBERS
Library staff in the following states can attend for free under your state's license:
TAUGHT BY RYAN DOWD
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.