Next Live Training
60-minute training
HOMELESS
DE-ESCALATION 401
Managing your own emotions during conflict
APRIL 13, 2023
1:00 PM CT
11 AM PT / 12 PM MT / 2 PM ET
- Two strategies for staying calm when conflict starts.
- Two strategies to use after you have passed the “thinking threshold” (and YOU are in fight/flight/freeze mode).
- How to know you’ve passed the “effectiveness threshold” and how to exit the situation.
- Additional strategies you can use before conflict (to prepare) and after conflict (to calm down).
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FREE FOR MEMBERS
If your organization has a paid membership to our trainings, you can attend for FREE.
Library staff in the following states can attend for free under your state's license:Alaska
Arizona
Missouri
North Carolina
Ohio
Oklahoma
Oregon
Utah
Wisconsin
Library staff in the following states can attend for free under your state's license:
free
TAUGHT BY RYAN DOWD
Author of the ALA book, The Librarian’s Guide to Homelessness.
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.
