Next Live Training
60-minute training
Q&A WITH RYAN DOWD
June 15, 2023
1:00 PM CT
11 AM PT / 12 PM MT / 2 PM ET
Have a question for Ryan? Now’s the time to ask.
For example:
- I tend to freeze when customers get upset. What should I do?
- There’s a customer who follows me and continues to argue. How do I get him to stop?
- What consequences can you give if someone repeatedly breaks a small rule?
- Here lately we’ve had more misbehaving children… any advice?
Current Members
If your organization already has a current membership, you can sign up to receive the registration link sent directly to your inbox!
Not sure if you're a member?
PURCHASE SEATS HERE
FREE FOR MEMBERS
If your organization has a paid membership to our trainings, you can attend for FREE.
Library staff in the following states can attend for free under your state's license:Alaska
Arizona
Missouri
New Mexico
North Carolina
Ohio
Oklahoma
Oregon
Queensland (Australia)
Utah
Wisconsin
Library staff in the following states can attend for free under your state's license:
free
TAUGHT BY RYAN DOWD
Author of the ALA book, The Librarian’s Guide to Homelessness.
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.
Former Executive Director of a large homeless shelter outside of Chicago.
Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.
