Next Live Training

60-minute training

Q&A WITH RYAN DOWD

June 15, 2023

1:00 PM CT

11 AM PT / 12 PM MT / 2 PM ET

Have a question for Ryan? Now’s the time to ask.

For example:

  • I tend to freeze when customers get upset.  What should I do?
  • There’s a customer who follows me and continues to argue. How do I get him to stop?
  • What consequences can you give if someone repeatedly breaks a small rule?
  • Here lately we’ve had more misbehaving children… any advice?

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    TAUGHT BY RYAN DOWD

    Author of the ALA book, The Librarian’s Guide to Homelessness.

    Former Executive Director of a large homeless shelter outside of Chicago.

    Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

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