Next Live Training

60-minute training

HOMELESS
DE-ESCALATION 401

Managing your own emotions during conflict

APRIL 13, 2023

1:00 PM CT

11 AM PT / 12 PM MT / 2 PM ET

  • Two strategies for staying calm when conflict starts.
  • Two strategies to use after you have passed the “thinking threshold” (and YOU are in fight/flight/freeze mode).
  • How to know you’ve passed the “effectiveness threshold” and how to exit the situation.
  • Additional strategies you can use before conflict (to prepare) and after conflict (to calm down).

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FREE FOR MEMBERS

If your organization has a paid membership to our trainings, you can attend for FREE.

Library staff in the following states can attend for free under your state's license:
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  • Missouri
  • North Carolina
  • Ohio
  • Oklahoma
  • Oregon
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  • free

    TAUGHT BY RYAN DOWD

    Author of the ALA book, The Librarian’s Guide to Homelessness.

    Former Executive Director of a large homeless shelter outside of Chicago.

    Global trainer to libraries, police departments, nonprofits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

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