HOMELESS TRAINING
5Minute Essentials
de-escalation training for the most challenging situations
homelessness. mental illness. substance abuse.
empathy-based tools
taught by an expert
Get people to follow the rules AND keep your employees safe.
10 online videos
5 minutes each or less!
Mistake #1: Saying the wrong things...with your body!
Body language is the number one thing that gets most employees in trouble. Learn what to do with your eyes, hands, and tone of voice to send a message of respect that will make de-escalation MUCH easier.
Mistake #2: Violating "The 5-Second Rule"
Over 50% of individuals experiencing chronic homelessness suffer from Post Traumatic Stress Disorder (PTSD). Learn "The 5-Second Rule" for approaching someone that avoids triggering their PTSD.
Mistake #3: Ignoring the "Bully Trap"
When dealing with problematic behavior, it's key that you not look like a "bully" - someone who enjoys enforcing rules to humiliate the person.
Mistake #4: Having an "Audience"
When de-escalating a situation, audiences create problems. Learn a simple tool that removes the audience factor and helps you assess risk (especially if the person is intoxicated).
Repeat Offenders
Repeat offenders are people who show up often and break your rules. Learn a simple strategy to deal with repeat offenders and keep everything calm, quiet, and SAFE.
How to Backup Your Coworker
In challenging situations, you need a coworker to provide backup. Unfortunately, most people provide backup WRONG and make the situation WORSE. Learn the right way to do backup to keep from escalating the situation.
How to Ask Someone to Leave
Asking someone to leave is really hard because it can be humiliating for the person (which can trigger PTSD). Learn the three step process for asking someone to leave that minimizes their humiliation.
How to Handle Someone Who is Intoxicated
Alcohol is the drug most associated with violence. Learn the one red flag employees should look for and the special tool for dealing with the situation.
Mental Illness Part 1: High Risk Situations
According to research, only 3% of people with severe mental illness (delusions, hallucinations, etc.) are violent. Learn the 3 red flags that indicate the situation is high risk and how to respond.
Mental Illness Part 2: Low Risk Situations
Although their behavior may be troubling or bizarre, most people with severe mental illness are low risk for violence. Learn tools you can use in these low risk situations to handle problematic behavior.
Manager's Coaching Guide (BONUS)
This guide is for managers who coach employees in de-escalation. It includes common barriers that employees struggle with and exercises managers can do with their staff.
less problems. more empathy.
Training for your industry
ABOUT THE TRAINER
RYAN DOWD
De-escalation expert specializing in vulnerable populations
Ryan Dowd has over 20 years of experience as Executive Director of a large homeless shelter outside Chicago. Since 2016, Ryan has trained staff at 1,000’s of organizations how to de-escalate conflict with vulnerable individuals.
He believes in two things: “‘Empathy is the Answer” and “Trainings should be FUN!”
Basic
Membership
Annual Membership
Hosted on our LMS
Number of Employees Being Trained* |
Price/Year |
25 | $799 |
50 | $999 |
100 | $1,899 |
250 | $3,999 |
500 | $6,999 |
750 | $9,499 |
1000 | $10,999 |
Corporate
Membership
Annual Membership
Hosted on your LMS
Number of Employees Being Trained* |
Price/Year |
1,000 | $9,999 |
2,500 | $12,999 |
5,000 | $14,999 |
10,000 | $17,999 |
20,000 | $19,999 |
50,000 | $29,999 |
75,000 | $39,999 |
100,000+ | $49,999 |
*This is the number of employees who will watch the training either individually online or in a group.
For example, if you have 5 locations and 10 employees at each location who will watch the training, you need to purchase an annual membership for 50 employees. This number remains the same regardless of employee turnover.
Contact Our Team
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