De-Escalation Training for
Frontline Teams
Short, practical videos for frontline staff handling angry customers, homelessness-related situations, and difficult public interactions.
23 videos. 5 minutes each. Your whole team trained in under two hours.
20+
YEARS OF EXPERIENCE
1000+
ORGANIZATIONS TRAINED
2016
PROVEN IN THE FIELD
TRUSTED BY ORGANIZATIONS INCLUDING
TRAINING TOPICS
Built for the situations teams face every day.
Practical 5-minute lessons built for the difficult, unpredictable situations your frontline staff face.
PRICING
Simple Annual Membership. No hidden fees.
Pricing is based on the number of employees who will watch the training, whether individually or in groups.
All memberships include one year of access, and your price stays the same regardless of staff turnover.
Example: If you have 5 locations and 10 employees per location who will watch the training, you would purchase a membership for 50 employees. That number does not change with staff turnover during the year.
ABOUT THE TRAINER
RYAN DOWD
Most de-escalation training starts too late. Ryan Dowd’s doesn’t.
After 20+ years as Executive Director of Hesed House — one of the Chicago area’s largest homeless shelters — Ryan built a training philosophy around a simple idea: prevent the conflict before it starts.
His methods are grounded in real-world experience managing some of the most volatile situations any organization can face. And because he knows employees won’t engage with training they don’t want to watch, every module is built to be direct, practical, and genuinely worth their time.
READY TO GET STARTED?
Two ways to move forward.
Not sure yet? Book a quick 15-minute call with our team. Ready to go? Start your free trial today.
Email Crystal ([email protected]) with questions.