Free Online Training
june 2 - 6, 2025
BACKUP:
How Coworkers SHOULD Provide Backup During Conflict
Recorded July 2023 – 30 minutes
Add ryandowd@homelesstraining.com to your contacts to ensure you receive your link to join.
In this training you will learn:
- The way most people do "backup" (and why it's wrong!)
- How to backup your coworker without escalating the situation
- Which staff member should be "lead" and which should be "backup"
- How to use backup to train new staff
Plus
- Free Interactive Workbook
- Free Certificate of Attendance
TIMES BELOW ARE ON YOUR TIME ZONE
MONDAY
jun 2
TUESDAY
jun 3
WEDNESDAY
jun 4
THURSDAY
jun 5
FRIDAY
jun 6
Download the workbook!
Sorry – No replay is offered for this training.
If you missed your scheduled time or need to reschedule, simply pick another time and register.
Have a question? We can help!
Just email meganj@homelesstraining.com
TAUGHT BY RYAN DOWD
Ryan Dowd is the former Executive Director of Hesed House, a large homeless shelter outside Chicago. Based on 20+ years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc. He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.
