A la carte Trainings

recordings OF LIVE TRAININGS

ALL trainingS include

Price includes a license for one person to view the training, with access for 4 weeks.

Recorded April-July 2022
4-part series, 5 hours

Mental Illness

PART 1: How to Handle Problematic Behavior
PART 2: Basic Introduction to Mental Illness
PART 3: Question & Answer with Dr. Eric Ward
PART 4: In Their Own Words

An overview of different mental illnesses and tools for dealing with problematic behavior.

Recorded August 2021
Length: 48 minutes

Backup

How to backup your coworkers during a crisis

Have you ever been in a dangerous situation with a customer at work?  

Did your co-worker provide backup to you in the tough situation? 
 
Did they know how to do it the right way? 
 
Probably not.  Most people provide backup the wrong way. 
 
In this training, you will learn why the normal way people provide backup is wrong. 
 
You will also learn exactly how to provide backup so that everyone is safe. 
 
As a bonus, you will learn how to use backup to train your newer staff.

Recorded April 2021
Length: 82 minutes

prejudice

How to respond to prejudicial comments from customers

In this training, you will develop a personal plan for addressing prejudicial comments. 

First, you will learn the science behind prejudice.  For example, research has shown that the most popular response doesn’t work.  It increases prejudice. 

You will choose practical phrases and tools from four categories. 

There is a special focus on how to 1) Reduce a person’s bias and 2) Show support to marginalized groups. 

Recorded August 2022
Length: 54 minutes

Sexual Harassment

How to respond to a customer’s inappropriate comments

Unsure how to respond to inappropriate comments from customers?

This training will teach you a simple assertive response that will stop most sexual harassment.

Plus you’ll learn how to respond if the harassment continues.

This training includes a Role-Play Exercise guide which can be used at staff trainings or for 1:1 practice. 

Note: This training focuses on tools for frontline employees, not policies for organizations.

Recorded November 2020
Length: 51 minutes

Ornery Teenagers

Compassionately & effectively managing their problem behaviors

If you work with teenagers, you need to understand how their brains are different from adults’ (or children’s). 

For example, the “nucleus accumbens” and “frontal cortex” explain a lot of the goofy things that teens do.  Their “bidirectional” view of respect explains much of the rest. 

This training teaches you how to adapt your style for teenagers.  It focuses on practical skills for: 1) Pre-conflict, 2) During conflict and 3) Post-conflict. 

Recorded November 2021
Length: 69 minutes

Body Odor

How to talk about odor without awkwardness 

Talking to someone about their body odor may be the most uncomfortable conversation.

Did you know that there are two different types of conversations about body odor?

This training will teach you the two types as well as provide you a four-part strategy for each.

Specifically, you will learn how to start the conversation and how to handle objections.

This training concludes with a special section about legal issues for libraries.

purchase multiple seats

Price includes access for 4 weeks.
Each license will have individual login information. Training can be accessed from work or home.

Question?

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