A la carte Trainings


ALL trainingS include

Interactive Workbook

Printable Workbook

Certificate of Attendance


4-part series

PART 1: How to Handle Problematic Behavior
PART 2: Basic Introduction to Mental Illness
PART 3: Question & Answer with Dr. Eric Ward
PART 4: In Their Own Words

An overview of different mental illnesses and tools for dealing with problematic behavior.

Recorded April-July 2022
4-part series, 5 hours

Individual license seats have access for four weeks


How to backup your coworkers during a crisis

Have you ever been in a dangerous situation with a customer at work?  

Did your co-worker provide backup to you in the tough situation? 
Did they know how to do it the right way? 
Probably not.  Most people provide backup the wrong way. 
In this training, you will learn why the normal way people provide backup is wrong. 
You will also learn exactly how to provide backup so that everyone is safe. 
As a bonus, you will learn how to use backup to train your newer staff.

Recorded August 2021
Length: 48 minutes

Individual license seats have access for four weeks


How to respond to prejudicial comments from customers

In this training, you will develop a personal plan for addressing prejudicial comments. 

First, you will learn the science behind prejudice.  For example, research has shown that the most popular response doesn’t work.  It increases prejudice. 

You will choose practical phrases and tools from four categories. 

There is a special focus on how to 1) Reduce a person’s bias and 2) Show support to marginalized groups. 

Recorded April 2021
Length: 82 minutes

Individual license seats have access for four weeks

Sexual Harassment

How to respond to a customer’s inappropriate comments

Unsure how to respond to inappropriate comments from customers?

This training will teach you a simple assertive response that will stop most sexual harassment.

Plus you’ll learn how to respond if the harassment continues.

This training includes a Role-Play Exercise guide which can be used at staff trainings or for 1:1 practice. 

Note: This training focuses on tools for frontline employees, not policies for organizations.

Recorded August 2022
Length: 54 minutes

Individual license seats have access for four weeks

Ornery Teenagers

Compassionately & effectively managing their problem behaviors

If you work with teenagers, you need to understand how their brains are different from adults’ (or children’s). 

For example, the “nucleus accumbens” and “frontal cortex” explain a lot of the goofy things that teens do.  Their “bidirectional” view of respect explains much of the rest. 

This training teaches you how to adapt your style for teenagers.  It focuses on practical skills for: 1) Pre-conflict, 2) During conflict and 3) Post-conflict. 

Recorded November 2020
Length: 51 minutes

Individual license seats have access for four weeks

Body Odor

How to talk about odor without awkwardness 

Talking to someone about their body odor may be the most uncomfortable conversation.

Did you know that there are two different types of conversations about body odor?

This training will teach you the two types as well as provide you a four-part strategy for each.

Specifically, you will learn how to start the conversation and how to handle objections.

This training concludes with a special section about legal issues for libraries.

Recorded November 2021
Length: 69 minutes

Individual license seats have access for four weeks

Kicked Out

How to safely ask someone to leave (without calling the police)


Asking someone to leave is likely the most dangerous thing you will have to do at work.  It is uncomfortable for you and humiliating for the person you ask to leave. 

Research shows that “less humiliation for the other person = less violence against you.”  Asking someone to leave without humiliating them is hard to do, though. 

Since every staff member is not at the same experience level, this course offers three levels of tools: beginner, intermediate, and advanced. All the tools are focused on reducing humiliation for the person you are asking to leave and/or your safety in the situation.


Recorded September 2021
Length: 53 minutes


Individual license seats have access for four weeks

Unattended Children

How to talk to parents about their children’s behavior


This training begins with an explanation of how poverty affects parenting.  You will learn the “family stress model,” a theory used successfully around the world.  You will also learn how poverty changes the neurochemistry of new parents.  In the second half of this training, you will learn the two key strategies for engagement.  For example, “attending skills” are effective, as are two specific types of questions.


Recorded February 2021
Length: 48 minutes


Individual license seats have access for four weeks


Just reach out to [email protected] or use the form to contact us.