No one will ever break your rules again…

“None of what you taught will stop people from shooting up in my bathrooms.  How do I stop them?” I had just finished a live training with an international fast-food company.  The manager’s voice was somewhere between frustrated and frantic. I explained—again—how to talk to someone who has broken a rule. He interrupted me.  “I […]

Last week’s post upset some people.

I got a lot of messages about last week’s email, so I want to expand further on this idea. There are five things I know to be true after decades of working in a homeless shelter: FACT #1: HURT PEOPLE HURT PEOPLE People who are hurting often hurt other people. Consider Traumatic Brain Injury (TBI), […]