When I ran the shelter, I was yelled at…A LOT…
Sometimes first thing in the morning (before I was even awake).
Sometimes in front of an audience (residents and my staff).
Sometimes by people twice my size (and scary!).
Next time someone is yelling at you, I want you to remember one thing.
No one wants to yell at you.
It may not feel that way, but it is true.
The person wants:
- To be respected.
- To be valued.
- To be heard.
Sometimes people think that they need to yell at you to be respected, valued or heard.
Help those people find a way to feel respected, valued and heard, and they will happily not yell at you.
For starters:
- Make sure your body language and tone show respect
- Introduce yourself (first name) and ask their name
- Speak 25% lower than the volume you’d like to them use
- LISTEN!
Bonus points – throw in a handshake! Nothing says “I respect you” like a handshake.
Have a great week!
Peace,
Ryan
