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Want to see our 4-part CONFLICT PREVENTION series for situations involving individuals struggling with homelessness, mental illness, substance abuse, trauma, etc.?
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have questions? email megan (meganj@homelesstraining.com)
conflict
prevention series
four 5-minute videos
Mistake #1: Saying the wrong things...with your body!
Body language is the number one thing that gets most employees in trouble. Learn what to do with your eyes, hands, and tone of voice to send a message of respect that will make de-escalation MUCH easier.
Mistake #2: Violating "The 5-Second Rule"
Over 50% of individuals experiencing chronic homelessness suffer from Post Traumatic Stress Disorder (PTSD). Learn "The 5-Second Rule" for approaching someone that avoids triggering their PTSD.
Mistake #3: Ignoring the "Bully Trap"
When dealing with problematic behavior, it's key that you not look like a "bully" - someone who enjoys enforcing rules to humiliate the person.
Mistake #4: Having an "Audience"
When de-escalating a situation, audiences create problems. Learn a simple tool that removes the audience factor and helps you assess risk (especially if the person is intoxicated).
Watch the first video!
Mistake #1: saying the wrong things…with your body!
"In my opinion, the trainings Ryan Dowd developed for us are a must for any business who needs to effectively address homeless visitors. Plus, it’s a more empathic way of enforcing the rules, as well as just good customer service - a win for everyone!"
Bottomline: Our trainings work.
They are simple yet effective.
Sign up today for your free 7-day trial of our conflict prevention series and see our training videos for yourself.
