Free Online Training
How do you respond to someone experiencing delusions or hallucinations?
learn de-escalation tools (that are simple!) - June 11 OR June 12
Mental Illness Short Course
High Risk and Low Risk Situations
Just 20 minutes!
Keep staff safe by giving them tools to...
Respond calmly to hallucinations or delusions
Recognize when a situation may turn violent
De-escalate with confidence and compassion







PICK your ORGANIZATION type & time
(Times are in your time zone)
**Add ryandowd@homelesstraining.com to your contacts to ensure you receive your link to join.
RESTAURANTS
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
12:00 PM
2:00 PM
4:00 PM
GROCERY STORES
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
12:00 PM
2:00 PM
4:00 PM
CONVENIENCE STORES
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
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2:00 PM
4:00 PM
RETAIL
June 11
10:00 AM
12:00 PM
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4:00 PM
June 12
10:00 AM
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2:00 PM
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SECURITY
June 11
10:00 AM
12:00 PM
2:00 PM
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June 12
10:00 AM
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2:00 PM
4:00 PM
HOTELS
June 11
10:00 AM
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June 12
10:00 AM
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2:00 PM
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NONPROFITS
June 11
10:00 AM
12:00 PM
2:00 PM
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June 12
10:00 AM
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4:00 PM
LIBRARIES
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
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2:00 PM
4:00 PM
HEALTHCARE
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
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2:00 PM
4:00 PM
GOVERNMENT
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
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4:00 PM
TRANSIT
June 11
10:00 AM
12:00 PM
2:00 PM
4:00 PM
June 12
10:00 AM
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2:00 PM
4:00 PM
BANKS
June 11
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June 12
10:00 AM
12:00 PM
2:00 PM
4:00 PM
Have a question? We can help! Just email Megan (meganj@homelesstraining.com)

TAUGHT BY RYAN DOWD
Ryan Dowd is the former Executive Director of Hesed House, a large homeless shelter outside Chicago. Based on 20+ years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc. He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.