Free Online Training
Know how to respond to someone experiencing delusions or hallucinations?
learn de-escalation tools (that are simple!) - april 23 or april 24
Mental Illness Short Course
High Risk and Low Risk Situations
FREE TRAINING – JUST 20 MINUTES!
Add ryandowd@homelesstraining.com to your contacts to ensure you receive your link to join.
In this training you'll learn:
- Common symptoms of severe mental illness
- Three "red flags" that a situation may become violent
- How to respond to an individual experiencing hallucinations or delusions
Plus
- Free Handout
- Free Certificate of Attendance

PICK your ORGANIZATION type & time
training length: 20 minutes
RESTAURANTS
Apr 23
10:00 AM
12:00 PM
2:00 PM
4:00 PM
Apr 24
10:00 AM
12:00 PM
2:00 PM
4:00 PM
RETAIL
Apr 23
10:00 AM
12:00 PM
2:00 PM
4:00 PM
Apr 24
10:00 AM
12:00 PM
2:00 PM
4:00 PM
HOTELS
Apr 23
10:00 AM
12:00 PM
2:00 PM
4:00 PM
Apr 24
10:00 AM
12:00 PM
2:00 PM
4:00 PM
Keep staff safe by giving them tools to...
Respond calmly to hallucinations or delusions
Recognize when a situation may turn violent
De-escalate with confidence and compassion
Have a question? We can help! Just email Megan (meganj@homelesstraining.com)

TAUGHT BY RYAN DOWD
Ryan Dowd is the former Executive Director of Hesed House, a large homeless shelter outside Chicago. Based on 20+ years of experience and tons of scientific research, Ryan now teaches organizations around the world how to de-escalate situations with vulnerable individuals. Since 2016, his trainings have been used by thousands of nonprofits, libraries, local government, businesses, etc. He is currently building a training series for McDonald’s on de-escalating conflict with individuals experiencing homelessness.