HOMELESS TRAINING
Core Prevention Series
for library staff who face challenging situations
homelessness
mental illness
substance abuse
trauma
4-PART CONFLICT PREVENTION SERIES
5 minutes each or less!
Mistake #1: Saying the wrong things...with your body!
Body language is the number one thing that gets most employees in trouble. Learn what to do with your eyes, hands, and tone of voice to send a message of respect that will make de-escalation MUCH easier.
Mistake #2: Violating "The 5-Second Rule"
Over 50% of individuals experiencing chronic homelessness suffer from Post Traumatic Stress Disorder (PTSD). Learn "The 5-Second Rule" for approaching someone that avoids triggering their PTSD.
Mistake #3: Ignoring the "Bully Trap"
When dealing with problematic behavior, it's key that you not look like a "bully" - someone who enjoys enforcing rules to humiliate the person.
Mistake #4: Having an "Audience"
When de-escalating a situation, audiences create problems. Learn a simple tool that removes the audience factor and helps you assess risk (especially if the person is intoxicated).
less problems. more empathy.
GET YOUR STAFF THE TRAINING THEY NEED...TODAY!
Choose the options that meet your needs
from
Website
FREE
One year
-
Four 5-minute videos
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Immediate access
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No login required
-
Unlimited staff
niche academy members
FREE
One year
-
Four 5-minute videos
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Added to your academy
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Quick & easy setup
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Unlimited staff
-
Monitor staff progress
niche academy NON-members
$
99
One Year
-
Four 5-minute videos
-
Academy for your staff
-
15-minute setup call
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Unlimited staff
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Monitor staff progress
ABOUT THE TRAINER
RYAN DOWD
De-escalation expert specializing in vulnerable populations
Ryan Dowd has over 20 years of experience as Executive Director of a large homeless shelter outside Chicago. Since 2016, Ryan has trained staff at 1,000’s of organizations how to de-escalate conflict with vulnerable individuals.
He believes in two things: “‘Empathy is the Answer” and “Trainings should be FUN!”
Have questions?
Have questions about this free Conflict Prevention Series or our annual library memberships?
Email Crystal (crystalp@homelesstraining.com)
Email Crystal (crystalp@homelesstraining.com)
