Free Online Training

from Ryan Dowd

COLUMBUS DAY 2022

OCTOBER 10, 2022

3 FREE TRAININGS!

MENTAL ILLNESS

Basic introduction to mental illness

(90 minute training)

Do you serve customers who struggle with mental illness?

Don’t know what to do when they are having a “bad day”?

This introductory course is perfect for you.

In this training you will learn

PICK A TIME

Times are adjusted for your time zone

PREJUDICE

How to respond to prejudicial comments from customers

(90 minute training)

What do you do when a customer says something that’s prejudice? 

Feel like you have to choose between fighting or being silent? 

Not anymore! 

After this training, you will have your own personal plan for responding to prejudicial comments.

In this training you will learn

PICK A TIME

Times are adjusted for your time zone

BACKUP

How to backup your coworkers during a crisis

(60 minute training)

When your coworker is handling a tough situation with a customer, what should you do? 

Unfortunately, when most people “backup” their coworker, they actually make the situation WORSE!

In this training you will learn

PICK A TIME

Times are adjusted for your time zone

EACH training includes

Be sure to add [email protected] to your contacts to receive reminder emails for the trainings.

71250282_109505877121863_6602280850476236800_o

TAUGHT BY RYAN DOWD

Author of the ALA book, The Librarian’s Guide to Homelessness. Former Executive Director of a large homeless shelter outside of Chicago. Global trainer to libraries, non-profits and other organizations on how to compassionately manage problematic behavior from troubled individuals.

Have a question? We can help!
Just email [email protected]