learn how to prevent conflict
Serve people struggling with:
- mental illness
- substance abuse
“pennies in the cup”?
It’s how we teach conflict prevention (which is KEY to conflict de-escalation!)
When working with customers, you:
- earn “pennies” by doing specific good things
- lose “pennies” by doing certain bad things
- spend “pennies” to enforce rules (without incident!)
It's simple and it works!
if you serve vulnerable people
This challenge is for
WHAT IS THE CHALLENGE?
De-Escalation 301: Preventing Conflict and learn simple tools to prevent conflict.
Use tools taught in the
training (greetings, introductions,
Check in daily to mark completed tasks and encourage other challenge participants.
Each completed task gets an entry in the daily raffle for fun prizes (shirts, water bottles, free training, and more)!
challenge starts in...
WIN PRIZES all month long!
- daily raffle
- most referrals by 3/8
- most number of points