When someone dies in our shelter?
Dear Ryan, I work at a homeless shelter. Do you have any advice regarding the death of clients in a shelter? We have had 3 in the past month. I know it is part of the job, but I would like to better support my staff as well as our guests. Michaela Michaela, Unfortunately, that […]
“Old man Jenkins is drunk and swinging on people.”
It was 9:00 pm in the second largest homeless shelter in Illinois. The only employees were me and Chris, who was brand new. It was a quiet night with a relatively low number of residents in the shelter (“only” 150 or so). A resident (a middle-aged Hispanic man with a handlebar mustache) approached Chris and […]
People who choose to be homeless
“What do we do about people who choose to be homeless?” A lot of people have asked me that question lately. Maybe it is the explosive growth of tent cities popping up around the country. My answer is simple: Nothing. We shouldn’t do anything about people who choose to be homeless because no one chooses […]
Jack the Jerk?
It was early in the pandemic. I had been living at the shelter for about a month. The shelter had an outbreak. I didn’t want to bring it home to my immunocompromised wife. It was 3:00 in the morning and I was in a deep sleep. I had worked 12-18 hour days for 30 straight […]
My heart grew two sizes
Last month we hosted the “Pennies in the Cup” 28-day challenge where we committed to preventing conflict with the vulnerable folks we serve. I was blown away by the number of folks who signed up for the Challenge: There’s one story in particular that I want to share with you because it embodies “Pennies in […]
He didn’t want to stab me… At least not at first.
It was 23 years ago, but I remember every detail in vivid color. A beautiful spring day… A mild breeze carried the scent of freshly mowed lawns. The sun was warm. Occasionally it hid behind clouds like a first-time parent playing peekaboo with a newborn. I was doing my rounds at Hesed House, a large […]
Homeless Tip: Lion King in the shower
(This is an actual entry from my diary on July 6, 2011. It is edited for length) Dear Diary, I slept at Hesed House last night in bed #29 in the men’s shelter. I almost hadn’t followed through on spending the night. As usual, it was my wife, Krissie, who set me straight. I had […]
“Get a job, bum!” someone screamed from a passing car.
Jake carried six bags of crushed aluminum cans down a busy street. He wasn’t walking very fast. The bags were heavy and tearing in several places. “Get a job, bum!” someone screamed from a passing car. Jake kept his head down and continued walking. He didn’t want a confrontation. Eventually, Jake reached the recycling center. […]
When is a question not a question?
I was coming back from the hospital cafeteria when the nurse stopped me in the hall. “And how are YOU doing?” she asked me. I just stared at her. I had been suppressing my emotions for several weeks. I genuinely didn’t know. We were in a large hospital in New York City. I had been […]
My employee escalates conflict
Dear Ryan, How do I help my staff who “don’t get it” and escalate problems with our homeless patrons? Sharon Sharon, That is a great question and one I get a lot. First, let me tell you what not to do. Do not “summarize.” Avoid summarizing what your staff member is doing: “Please be more […]
