prevent

conflict

with customers

Online de-escalation training for staff who interact with individuals experiencing homelessness.

Do You Want...

FEWER
INCIDENTS?

CONFIDENT
STAFF?

TO HELP
EVERYONE?

serving everyone,
especially those who are
less fortunate,
can be

challenging

DOES YOUR STAFF...

Unfortunately, most staff aren’t prepared to deal with these situations.

Hi, I'm Ryan.

When I was 21 years old, I started working at a large homeless shelter outside of Chicago.

I had no idea what I was doing.

I received zero training.

In my first year at the shelter, I had:

  • A knife pulled on me.
  • A pulled pork sandwich dumped on my head.
  • A delusional woman (who thought she was Queen Elizabeth) threaten me.


It was really freakin’ tough!

I spent the next twenty years at the shelter learning how to prevent and deescalate conflict. 

It took a lot of experimentation to see what works:  What happens if I stand this way?   What will he do if I say this phrase?  When should I call the police?

Now I train organizations how to work with individuals experiencing homelessness.

Our trainings are used by over 2,200 organizations in eight countries: 

  • Libraries
  • Nonprofits
  • Businesses
  • Local government, etc.


Sign up below for our free 1-hour Introductory Course to get you started.  It will save you decades of trial-and-error (especially the “error” part!).

Watch Our FREE 1-Hour Introductory Course

It’s free so your entire staff can attend if you’d like.
(Yep, that means your next staff training is already taken care of!)

Here’s what you (and your staff) will learn:

being unprepared leads to...

fear

frustration

failure

It’s time to turn that around.

To serve everyone,
especially troubled customers,

you need tools and
scripts that work

OUR HOMELESS TRAINING IS YOUR PATHWAY
TO RESOLVING CONFLICT WITH EMPATHY

fun-to-watch online training that has...

What you need to know

  • What are signs a person has suffered from a traumatic brain injury?
  • Why do teenagers view respect differently?

tools to use today

  • When should I call the police?
  • How do I best talk to a person with dementia?

ready to use scripts

  • “Please keep your child within arm’s reach.”
  • “In our organization, prejudicial phrases like that aren’t acceptable.”

delivery tips

  • Consider tone of voice, body position, eye contact, etc.
  • Focus on the facts and don’t offer advice

I just wanted to say how much your training and tips have helped me understand homelessness better. The tools I use from your training are incredibly valuable in addition to being compassionate.

Stewart M.

READY TO EMPOWER YOUR STAFF?

Sign-up for the FREE
1-Hour Introductory Course

Full of tips all frontline staff need to know
when serving the most vulnerable.