Homeless Training Institute
  • Libraries
  • Nonprofits
  • Park Districts
  • Governments
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Teaching organizations how to serve all patrons with confidence and kindness
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​Empathy-based training that teaches you how to prevent and manage problem behaviors from troubled individuals 
Signup Today!
FREE One-Hour Training by Ryan Dowd


In this training you will:
  • Better understand troubled individuals and the impact trauma has on them
  • Learn why people follow rules (or don't!)​
  • Learn a small change you can make today that will lead to fewer problems

Select the FREE training you want to attend.
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(Excerpt from The Librarian's Guide to Homelessness)
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I started volunteering at my local homeless shelter - Hesed House - when I was 13 years old.

Now I'm the Executive Director.

​In the last two decades, I've met tens of thousands of homeless individuals. 

My trainings are based on my experience and a philosophy rooted deep in my soul. 
  1. I believe that every human being is worthy of basic human dignity (without exception).
  2. I believe that people are basically good, and - when treated with respect and care - most people most of the time will respond in kind.
  3. I believe that compassion and empathy are not weaknesses. In fact, compassion and empathy are the most powerful tools for creating a more just world. 
  4. I believe that compassion and empathy are not enough. We also need skills and practice to make compassion as effective as it can be. We need "practical compassion" in order to change the world.
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    Homeless Training Institute
    We train your staff to confidently and compassionately solve problem behavior from troubled individuals.

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    ​© Homeless Training Institute, LLC
    • Libraries
    • Nonprofits
    • Park Districts
    • Governments