Homeless Training Institute
  • Libraries
  • Nonprofits
  • Park Districts
  • Governments
Sign up TODAY for your free trial of our
Homeless Training Academy
    Organization
    Email address
Submit
Here's a sneak peak of our training just for you...😁​

Our online Homeless Training Academy includes:
  • 16+ hours of training (a detailed description is below)
  • Examples and scripts
  • Handouts
  • Certifications
​
The best part, you can access the trainings from work or home. 

Find out what "empathy-driven enforcement" is all about - sign up today!

    ​To sign up for your free 2-week trial, submit the following information (one person per organization)

    Organization
    Email address
Submit
"Ryan's online training courses are very affordable. We had all of our current staff complete it, and it’s part of the onboarding for new hires. Even if you don’t have a lot of homeless people in your area, the information about conflict management and deescalation is useful for anyone."

Kathy Jones Pillatzki, 
​Director of Henry County Public Library System, McDonough, GA​

Our Training System

Picture
Our 3.5-hour Core Training is the foundation.

Staff members have their own unique login ID and work through the training at their own pace. Supervisors are able to monitor each staff member's progress and a certificate is printed upon successful completion of the course.

Our Core Training is broken into four modules:
  1. Understanding Homelessness
  2. Punishment Versus Empathy
  3. Psychology
  4. ​Tools

After you complete the Core Training, you're ready to move on to the Supplemental Trainings that would benefit you most.

Supplemental Trainings

Picture
  • ​How to Coach Your Staff
  • Types of Rules
  • Hiring People Who Are a Good Fit
  • After Incident Review
Picture
  • ​Why nonverbal communication is more important than verbal communication
  • How body language communicates emotion, honesty, power imbalance, and bias
  • How to "read" and "speak" body language
Picture
  • Shower and laundry availability in shelters
  • Olfactory adaptation
  • Preparing your mindset for the conversation
  • Guidance and scripts for having the conversation
  • Legal issues
Picture
  • How to deal with sexual harassment from customers/clients/patrons
  • Key concepts related to sexual harassment
  • The three basic responses to sexual harassment
  • The Assertive Model and how to apply it
  • ​How to prepare for sexual harassment
Picture
Taught by expert Miranda Dube
  • Potential signs of abuse
  • What to do if you suspect someone is experiencing abuse
  • Best practices for responding to disclosures
  • How to provide resources to someone who is not disclosing​
Picture
  • The two types of poverty
  • Impacts of poverty on our brains
  • The link between homelessness and autism​​
Picture
  • Causes of TBI and symptoms
  • Problems associated with TBI (memory loss, apathy, mood disorders, etc.)
  • Impacts of TBI on behavior
  • Tools for dealing with problem behaviors
Picture
  • Five things your organization can do to prevent COVID-related behavior issues
  • A 3-step strategy for dealing with patrons who don't wear masks or social distance
  • Masks and the Americans with Disabilities Act (ADA)
Picture
  • The science behind dementia
  • How to compassionately work with someone who is aggrevated or aggressive
  • How to help someone with memory loss
Picture
  • How to deal with members of the public who are being jerks about homeless folks
  • What the research shows about empathy, dehumanization, and outgroup contact
  • Tools for preventing problems
  • Tools for resolving problems
Picture
  • Ryan answers questions submitted prior to the training and live during the training

    Want to receive a free 2-week trial of our core training PLUS the supplemental trainings?
    ​ Just submit the following information (one person per organization)

    Organization
    Email address
Submit

PRICING

Our online trainings are provided as annual subscriptions and are delivered through Niche Academy.

To see our pricing for Nonprofit Organizations, just click below:
Picture
What people say about our trainings
Picture
Picture
Picture
Picture
Picture
Picture
Homeless Training Institute
We train your staff to confidently and compassionately solve problem behavior from troubled individuals.

TERMS AND CONDITIONS
PRIVACY POLICY

​© Homeless Training Institute, LLC
  • Libraries
  • Nonprofits
  • Park Districts
  • Governments