"Ryan's online training courses are very affordable. We had all of our current staff complete it, and it’s part of the onboarding for new hires. Even if you don’t have a lot of homeless people in your area, the information about conflict management and deescalation is useful for anyone."

Kathy Jones Pillatzki, 
​Director of Henry County Public Library System, McDonough, GA​

Our Training System

Our 3.5-hour Core Training is the foundation.

Staff members have their own unique login ID and work through the training at their own pace. Supervisors are able to monitor each staff member's progress and a certificate is printed upon successful completion of the course.

Our Core Training is broken into four modules:

1. Understanding Homelessness
2. Punishment Versus Empathy
3. Psychology
4. ​Tools

After you complete the Core Training, you're ready to move on to the Supplemental Trainings that would benefit you most.

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Supplemental Trainings

• ​How to Coach Your Staff
• Types of Rules
• Hiring People Who Are a Good Fit

• After Incident Review

• ​Why nonverbal communication is more important than verbal communication
• How body language communicates emotion, honesty, power imbalance, and bias
• How to "read" and "speak" body language

• Shower and laundry availability in shelters
• Olfactory adaptation
• Preparing your mindset for the conversation
• Guidance and scripts for having the conversation
• Legal issues

• How to deal with sexual harassment from customers/clients/patrons
• Key concepts related to sexual harassment
  
• The three basic responses to sexual harassment
  
• The Assertive Model and how to apply it
• ​How to prepare for sexual harassment
  

Taught by expert Miranda Dube

• Potential signs of abuse
• What to do if you suspect someone is experiencing abuse
• Best practices for responding to disclosures
• How to provide resources to someone who is not disclosing​

• The two types of poverty
• Impacts of poverty on our brains
• The link between homelessness and autism​​

• Causes of TBI and symptoms
• Problems associated with TBI (memory loss, apathy, mood disorders, etc.)
• Impacts of TBI on behavior
• Tools for dealing with problem behaviors

• Five things your organization can do to prevent COVID-related behavior issues
  
• A 3-step strategy for dealing with patrons who don't wear masks or social distance
  
• Masks and the Americans with Disabilities Act (ADA)

• The science behind dementia
• How to compassionately work with someone who is aggrevated or aggressive
• How to help someone with memory loss

• How to deal with members of the public who are being jerks about homeless folks
  
• What the research shows about empathy, dehumanization, and outgroup contact
• Tools for preventing problems
• Tools for resolving problems

• Ryan answers questions submitted prior to the training and live during the training

PRICING

Our online trainings are provided as annual subscriptions and are delivered through Niche Academy.

To see our pricing for Nonprofit Organizations, just click below:

What people say about our trainings